Terms and conditions

1. Who we are

• Las Tilapias Hotel y Restaurante
• Address: Finca La Zorrita, Km 87 ½ Carretera Troncal del Norte, San Ignacio, Chalatenango
• Email: reservaciones@lastilapiashotel.com
• Phone and WhatsApp: +503 7852-9805

2. Purpose

The site lets you learn about the hotel and restaurant, request room and table bookings, ask for event quotes and contact us. Some features are provided over WhatsApp and email.

3. Room bookings

Booking on the site is a request, not a confirmation. The process is:

• Request: you choose the room, dates and number of people (adults and children) and send your details. Nothing is charged at that point.
• Approval: the hotel checks availability and approves or declines your request.
• Payment link: if approved, we send you a BAC payment link on WhatsApp with the final amount. Payment is made on the bank's platform.
• Confirmation: once we verify the payment, your booking is confirmed and we send it by email and WhatsApp. Until then the dates are not guaranteed.

Prices are in US dollars and include VAT and the tourism tax. Children under 10 stay free. The final amount is confirmed together with the payment link.

Tax information published by the hotel: Los precios de las habitaciones incluyen impuesto de turismo e IVA. Los precios del menú incluyen IVA. En eventos, los paquetes tienen impuestos incluidos y al final de la factura se agrega un 10 % de servicio (propina).

4. Check-in and check-out

• Check-in: 3:00 pm.
• Check-out: 1:00 pm.

5. Cancellation policy

No hay reembolsos ni traslado del servicio a otra persona. Se permite un solo cambio de fecha dentro de los 30 días calendario siguientes, sujeto a disponibilidad. Se solicita por aviso formal (correo o WhatsApp) con constancia del caso de fuerza mayor. Ante desastres naturales, pandemias, actos terroristas o similares: solo cambio de fecha dentro de 1 año, sin reembolso.

6. Pets and restrictions

The full policies are on Hotel policies. Current summary:

Pets: Somos pet friendly. Avisa en recepción que vienes con tu mascota y firma la hoja de normas: - Solo perros o gatos domésticos, de tamaño pequeño o mediano. - Libres de pulgas y garrapatas, limpios, vacunados y desparasitados; trae su carnet de vacunación. - Siempre con correa y acompañados de un adulto responsable; nunca solos ni sueltos. - No se permite usar camas, toallas, vasos, platos ni otros artículos del hotel para las mascotas. - Evita que hagan sus necesidades en áreas públicas; el dueño limpia y lleva su kit de limpieza. - La limpieza de alfombras, camas o pisos ensuciados corre por cuenta del dueño; si no se puede limpiar, el dueño la paga de inmediato. Los daños se cobran según lo indique la administración. - Si la mascota es agresiva o muy ruidosa, la administración puede dar por terminada la estadía. - El dueño es responsable de cualquier daño a visitantes o a otros animales.

Restrictions: - No se permite ingresar alimentos ni bebidas. - Las mascotas deben notificarse en recepción y firmar la hoja de normas. - No se permiten armas ni objetos peligrosos de ningún tipo. - El parqueo es exclusivo para huéspedes y visitantes; sigue las indicaciones del personal. - La empresa no se hace responsable por daños o pérdidas durante la visita. - No dejar a los niños sin supervisión en ningún momento. - La piscina tiene una profundidad de 1.50 m. - Por ser una zona boscosa, puede haber animales como serpientes, arañas e insectos. Te recomendamos no alejarte de los caminos ya establecidos. - Ten cuidado con el monito y no te acerques mucho a su jaula: algunas veces araña y puede lastimar.

7. Events and quotes

Event quotes are prepared from the details you give us and reviewed by a hotel staff member. Figures are calculated with the current service charge and deposit:

• A 10% service charge is added to the total.
• A 50% deposit is required to hold the date.
• Each quote states the date until which it is valid.

8. Table bookings

Restaurant tables are requested through the site and confirmed on WhatsApp. If you can't make it, let us know the same way so we can free the table.

9. WhatsApp messages

We message you on WhatsApp only if you authorized it when making your request or if you wrote to us first, and only about your booking, quote or inquiry (receipt, approval, payment link, confirmation and reminders). You can stop receiving messages at any time by replying BAJA (Spanish for "unsubscribe"). WhatsApp use is also subject to Meta's terms.

10. Tila assistant (artificial intelligence)

Tila is an AI assistant that answers questions about the hotel, the restaurant and events. It is informational only: it does not create or change bookings, does not charge, and can make mistakes. To confirm an important detail, write to us on WhatsApp or by email. Conversations are stored as described in the privacy policy.

11. Intellectual property

The name, logo, photos, texts and design of the site belong to Las Tilapias Hotel y Restaurante or their authors and may not be copied or used commercially without our written permission.

12. Limitation of liability

We work to keep the site and its information up to date, but we don't guarantee it is free of errors or interruptions. We are not liable for indirect damages arising from use of the site, or for failures of third-party services (internet, banks, WhatsApp). This does not limit the rights the law gives you as a consumer.

13. Third-party links

The site links to or shows content from third parties (BAC, WhatsApp, Google Maps, Waze, YouTube and social networks). Each is governed by its own terms and policies, for which we are not responsible.

14. Governing law

These terms are governed by the laws of El Salvador, in particular the Consumer Protection Law. Any dispute will be submitted to the competent courts of El Salvador, without prejudice to your rights as a consumer.

15. Changes

We may update these terms; the current version is the one published on this page, with its update date. Changes do not affect bookings already confirmed.

16. Contact

Write to us at reservaciones@lastilapiashotel.com or on WhatsApp at +503 7852-9805. See also your options to delete your data.